ERRORSTroubleshooting

A reset was announced. Why haven't my limits come back in the app or on the web?

Applies to: CODEXLast reviewed: Reviewed by Editor
TL;DR

Check who the announcement covers and look at your own Usage page. If your limits still haven't reset after the time shown there, contact OpenAI Support.

Full answer and how it works

A public announcement doesn't always cover every plan or account. Open the original announcement to see who's included, then open your Usage page to see which limit you've hit and when it resets.

If the announcement clearly covers you and your limits still haven't come back after the time on your Usage page, refresh and contact OpenAI Support. Include the time, your time zone, the client, the model and a redacted screenshot. Never send your API key or password.

Sources